Due to the nature and process of customizing products, all of our apparel is made from scratch. All customized products with or without any text, numbers, logos, or other forms of custom designs are final sale. This also includes blank designs as these are fully custom due to the process of sublimation. Any accepted returns are required to fulfill the return shipping costs. If a refund is issued, the amount paid for SGS ORDER PROTECTION (if selected) will not be returned. Undamaged samples returned within 10 days of delivery will be issued a full refund. Samples must return in original packaging. You are required to fulfill return shipping costs. Please mention your order number on the package.
Any concern on the order must be registered within 10 days of receiving the product. After this, no concerns will be registered.
If an order is incorrectly produced, we will recreate and reship your order free of charge. You may keep your initial received order as well. Please simply email us your order number, images of your order, and the reason of concern to firstname.lastname@example.org
. Our Support Representatives will respond within 24 hours.
If an order is delivered late, only the shipping fees (if any) will be refunded on a prorated basis. We fully refund the shipping fees depending on the date that your order is delivered.
If you are unsatisfied with your order, please simply email us your order number, images of your order, and the reason of concern to email@example.com
. Our Support Representatives will respond within 24 hours with the best viable solutions.
For questions or to initiate a request, please send us an email to firstname.lastname@example.org