FAQs

Frequently Asked Questions

We offer a variety of sports apparel that can be fully customized. You can place orders for many different kinds of jerseys, shorts, t-shirts, and more with your personal designs. We have the resources to take care of your sports gear related requirements. For any kind of explanation regarding our services, modes of payment, refunds, discounts, tracking, and more, you may go through our Frequently Asked Questions (FAQ) section.

General Information

We are located in Houston, Texas in the USA.

The best way to get a quote is by visiting our home page - https://www.sportsgearswag.com/. Select your sport and the apparel you are interested in to view the associated price chart at the top of the webpage. The price chart breaks down the cost per item without customizations. To view the total cost with customizations, complete the step by step ordering process indicated on our website to retrieve an instant quote. Proceeding to the shopping cart will state the total quote with shipping.

If you have a special request or any questions, you may always email us at sales@sportsgearswag.com. You may also call us at anytime at 1-833-301-6511 and we will be more than happy to help.

Most of our jerseys and shorts are made of 100% polyester.

Our standard printing method is sublimation. We will print your designs onto a sheet of high-release paper, then transfer them onto the apparel. The ink is heated until it disintegrates into the corresponding fabric. The feeling of the design texture is minimal. This is our most advanced style printing method, and most popular across the industry.

We can ensure you that we will always use the highest quality printing method to make sure your apparel looks and feels great.

We have no minimum order quantities across all of our products. You may purchase as many items as you would like.

We have the fastest turnaround time in the nation. Standard industry turnaround is 14-30 days for production and 2-7 additional days for shipping. However, with us our turnaround time including production and shipping is 4-10 days. The best part about our company is that we guarantee our delivery dates. The turnaround time including production and shipping is considered after receiving payment for the order and the approval of the proof or preview image we send you.

We have Youth and Adult sizes available, ranging from YXS to Adult 4XL. We do not distinguish our sizes by gender. For every product on our website, you may view the associated size chart to retrieve accurate measurements. If you would like a size not listed on our website, please contact our sales team. We will try our best to meet your needs.

Contact our sales team by calling 1-833-301-6511 or emailing sales@sportsgearswag.com and we will try our best to apply your changes as long as your order is not already in production.

Our prices are ALWAYS the lowest in the market for custom apparel. We can assure you that there will be no company in the market that will be able to provide you a lower price and a faster turnaround time than us.

Artwork

Yes you can upload your own logo. We can also suggest logos or emblems for you.

The colors of the proof as shown are approximate and will differ on each computer monitor or mobile screen. However, the color shown on the proof and actual product will be almost identical.

Yes, you can suggest a special font for us to use on your uniforms. The style of all lettering and numbers can be customized to your choosing.

Digital Proof

After placing an order, we will send you a free proof of what your order will look like. If you would like to make any revisions to the proof, this is free of charge. We will make as many revisions to your proof as you would like. Once you are 100% satisfied and approve of the proof, we will proceed with processing your order. If you would like, you may cancel your order and request a full refund at anytime before we process your order.

No, you may make as many changes to the proof as you would like.

Simply reply back to the emailed proof that you received and tell us the change you would like to make. We will revise and send you a new proof.

Our average turnaround time is less than 24 hours.

A digital proof is a digital image of how your sports apparel will look. We will show you an image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.

Simply reply to the proof email stating that you confirm the proof layout and then we will start production.

Refunds/Cancellation

You may cancel your order free of charge and receive a full refund if your order is not in production. If the order is already in production, then your order cannot be cancelled due to the production and material cost that we have already incurred.

Please call our sales team at 1-833-301-6511 or email them at sales@sportsgearswag.com and they will assist you with this matter.

If there is a production error please email us pictures of your order at sales@sportsgearswag.com and we will investigate the matter.

If you qualify for a refund and we have already issued the refund to you, the refund normally takes between 5-10 business days to reflect on your account. However, the refund may be processed before this. If you do not see a refund within this time frame, please contact your payment method provider directly.

Payment Information

We accept the following credit cards:

  • Mastercard, Visa, Discover, and American Express. You may also pay with PayPal.
  • The method to pay by check is also available for customers who wish to mail in a check.
  • Purchase orders are accepted for schools, certain non-profit groups, and government organizations.

We do not charge any tax. We also do not charge any other fees.

Visit the order now page and follow the steps to place an order with your specification. Then once you are at the checkout page, enter your shipping and billing information. Below this there will an option to pay by "Check / PO." Click this option and select submit. You will receive an order number by email. Place this order number on your school’s official PO and email this to sales@sportsgearswag.com.

Shipping & Production

The shipping cost will be provided to you in the Shopping Cart page. The shipping cost varies according to the quantity and desired delivery time of your order.

We only ship to a physical address.

After approving of the proof we send you, our standard turnaround time is 7 days including production and shipping. However, you may choose to expedite your order to as soon as 2 business days.

We guarantee the delivery date of your order. Almost all of our packages are delivered to our customers on the date specified on their order. For delivery delays, we will prorate any shipping fees you paid for expedited shipping. Shipping may be delayed if the approval process for the proof we send you exceeds 1 business day or the carrier has a delay in their process.

Tracking

You may call us at 1-833-301-6511, email us at sales@sportsgearswag.com, or message us on our live web chat and our sales team will give you an update on your order. Also, once the order is shipped, we can send you a tracking number.

Once your order is shipped, you may contact us by calling 1-833-301-6511, emailing sales@sportsgearswag.com, or messaging us on our live web chat and our sales team will send you your tracking number.

Special Request

We can split an order across different colors and sizes for the same style. Our website already takes this into effect and offers you the lowest price possible.

Yes absolutely. Simply upload your logos and in the notes section, mention which logos should be assigned to which uniforms and where the placement of the logos should be.

Please go to the order now page and follow the steps to customize your apparel. You may also contact us at 1-833-301-6511, our live web chat, or email sales@sportsgearswag.com if you need any assistance placing an order.

On the order page for your products, please add to the Comments section where you would like your customizations to be placed. If you leave the Comments section blank, our Design Team will place your customizations where they think they would look the best based on their expertise. However, we are more than happy to revise the proof we send you if you are not satisfied with the way it looks before processing your order.

Yes absolutely. Simply add your customizations and in the notes section, mention where you would like to place your customizations on the shorts.

Discounts

Our prices are always the lowest in the market for custom sports apparel. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. So currently, we have no additional discounts.

Our prices are always the lowest in the market for sports apparel. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround time than our company. So currently, we have no additional discounts.

We do not price match with other companies. However, we can ensure you that our prices are always the lowest in the market for custom sports apparel.

Other Questions

We have been in the online customization business for multiple years. We have been the leading provider in custom sports apparel with many satisfied customers. Also, we promote paying by credit card or PayPal so that if there is any issue with your order, you may simply dispute the order with your credit card company or PayPal account to ensure your payment will be secured. However, we can ensure you that we will assist you with your order if any error occurs on our end.

We do not have any hidden fees. Our company is transparent on exactly what we charge to our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm you order. You will not be charged anything besides what your order total states.

Yes, we ship our products worldwide.

Other Questions

If you have a question that was not answered here then feel free to call us at 1-833-301-6511 or email us at sales@sportsgearswag.com and we will return your message in less than 24 hours.